1. Brand You 50 – Tom Peters
2. Customer Genius – Peter Fisk
3. Parfum de femeie – Giovanni Arpino
4. The Cluetrain Manifesto – Rick Levine, Christopher Locke, Doc Searls, David Weinberger
5. Coaching pentru performanta – John Whitmore
6. 101 ways to improve customer service – Lorraine L. Ukens
7. Vulturul cu doua capete – James Twining
8. Jurnal – Oana Pellea
9. Soare si otel – Yukio Mishima
